There’s no denying that voice solution services are gaining momentum thanks to the many benefits they bring compared to traditional systems. Indeed, it’s estimated that by 2022, 7 million Brits will be using cloud communication services. If you want to reap the rewards of adopting a voice solution for your business, here are some ways to go about choosing one.

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Onsite or hosted solutions

One of the first things you’ll need to consider is whether you want to have your voice solution onsite or hosted by a service provider. There’s no right or wrong answer to this as much depends on your individual circumstances and preferences. Should you choose onsite systems, this means your phone system and its PBX hardware will be kept within your business. According to Business News Daily, on-premises systems can require a large capital expenditure because you’re purchasing the equipment up front. However, this puts you in control of your telecoms infrastructure.

If you decide to go for hosted solutions, these are based in the cloud and won’t require you to make any costly infrastructure investment. This system is also very flexible, allowing you to adapt services as you grow and update systems to ensure you’re getting the latest services.

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Think about your business needs now and in the future. If your business is likely to undergo change, such as growth, consider how voice solution services will impact this. Ideally, you’ll want services that are easily scalable without causing excessive costs and inconvenience to adapt as your business changes.


Whether you choose AZ termination from or other options, when choosing any voice solution, pick one that offers high standards of customer care and quality services. This ensures you can experience a wide range of features and minimal downtime.


When weighing up whether to opt for onsite or hosted solutions, think about how much each option will cost. You’ll pay more up front with onsite services, and there are also monthly maintenance costs to factor in.


For any business using communications systems, security will be a high priority. Find out what security levels you can expect when choosing a voice solution. Generally speaking, cloud providers offer robust security that is regularly updated. If you choose onsite voice solutions, don’t assume that security is a standard feature of this system.

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